Can you get sick of a traditional customer service model? In Odoo, we can finally start looking forward to the future. This one-stop-shop for all business needs is set to transform how organisations deal with their clients.
But why is Odoo Different? Let's break down some of its key features:
Customer Relationship Management (CRM): CRM module of Odoo provides you opportunities to control the communication processes, lead, and satisfy the customers.
Helpdesk: If you use Odoo as a helpdesk, it is possible to solve customer issues, reply to them and track the time for that.
Live Chat: Give quick assistance to your customers via Live Chat with the help of Odoo.
Email Marketing: The other use is to make email ranked ad campaigns to customers and monitor their responses.
Knowledge Base: Develop a repository for customers’ frequently asked questions and problems that the company offers for self-solution.
But, here we are, questioning why the world should care about Odoo? Here's why
Improved customer satisfaction: Using Odoo tools, your interactions with customers become faster, which are much more efficient than before; as such, your customers leave satisfied.
Increased productivity: So by having Odoo as your business management system it will be possible to increase your customer service team’s efficiency.
Better decision-making: The analytics and reporting features of Odoo provide you with all the necessary data so that you could make a decision based on your customer relations.
Scalability: In the course of expansion of your business, what you require is a solution that is versatile and can accommodate your business and with Odoo this is possible.
Integration: Compared to other software tools, Odoo easily connects to the other components of your company, which could help in making the work more coherent to your employees.
So, are you prepared for the future of customers’ relations? With Odoo, this has not been possible and this is the solution you have been looking for. They need to move up a gear in relation to customer service and deliver that sweet, sweet, wonderful customer experience that we all crave for.
