Has your customer experience been reduced to a set of papers with sticky notes and numerous Excel spreadsheets? Often, your sales and marketing teams are stuck in the grey of the organizational chart and your customers feel like a sock fallen in between the drum of a washing machine. However, dear fellow business superheroes, do not be afraid. You have sugar CRM here to change your customer experience from ‘meh’ to ‘magnificent’.
a customer enters your store, be it physically or digitally, and you already know everything about them: where they have shopped before, what they have purchased, maybe even their favorite type of coffee (though that is a stretch, imagine if Starbucks knew that, they would be incredibly powerful). Customers in Sugar CRM are managed in full cycle; all information concerning the client can be used to adjust the contact with the particular client and avoid estrangement.
Here's how Sugar CRM can turn you into a customer experience rockstar:
Sales Supercharge:
Sugar CRM saves all the necessary information that helps your sales team to step up closing deals. No more time-consuming data input, now it is time to say hi to lead scoring that works and automations that do things for you. Salespeople and sales managers, would be able to spend more time with clients as opposed to searching for data.
Marketing Marvel:
Marketing? Fuss-free with features like Targeted campaign, Personalized Messages in Sugar CRM. Engage your listeners according to the interests they have and their previous actions converting them from mere marketable entities of your products to customers. Such marketing advantage that it would be like having a built-in marketing superpower in the company!
Sugar CRM helps the customer service team at your business to be at their best most of the time. Document and monitor the customer engagement responses, complain and feedbacks resolution time, and customize the customer service support. For every client means a loyal client, here Sugar CRM assist in ensuring that the customers are contended or least being unhappy.
Collaboration is King:
Integrate your sales and marketing, and customer service departments. Sugar CRM unites the people working in a company, required everyone to have the same customer data. Giving your team a secret handshake, they will work hand in glove to create the best kind of experience for the customer.
Are you as a business owner ready to throw away the customer experience blues and transform your business into a customer attraction center? Sugar CRM is your answer to all of the above mentioned parameters and much more. It’s an application packed with easy-to-use features and copious amounts of data that is the Swiss knife and the ace up your sleeve to build happier and more loyal customers!
