Communication is now at its best, thanks to VoIP, and from what we have seen, there is only more to come. FreeSWITCH is positioned in the frontines of this revolution being an open source software that defines the evolution of voice communication.
It is important to now take a look at why FreeSWITCH has such a crucial role:
Flexibility and Customization: About the features, it should be mentioned that FreeSWITCH is incredibly flexible, so developers can adapt it for their uses. This means that you can develop those VoIP solutions that you need for your firm or organization.
Scalability: So, no matter whether it is a small start-up or a big company – FreeSWITCH is perfect for yours communications. That is why it has been designed to be seamless scalable, thus allowing you can expand your business without any concern of the VoIP infrastructure.
Open-Source Power: The greater advantage of FreeSWITCH is that it is an open-source project which gets help from a host of developers who keep adding on new features and enhancements. This means, in simple terms, you get a platform that I can guarantee is ‘steady’ and one that I am sure continues to ‘progress.’
What is then the outlook for VoIP with FreeSWITCH?
Integration with AI: We foresee a rat of incorporation of artificial intelligence and machine learning in VoIP based on FreeSWITCH. This could lead to having elements such as auto attendant or IVR, where the caller gets to go straight to their desired department, customer emotions analysis or insights and customized customer journeys.
Enhanced Security: Over time the threats in existent in the cyber space will keep on increasing hence this will ensure that FreeSWITCH concentrates on enhancing the security of communication in voice. One must expect even the more complex features such as encryption of data and even the discovery and or reporting of fraud.
Internet of Things (IoT) Integration: Possible applications of FreeSWITCH in M2M communications are to make systems based on VOIP the part of Internet of things. Wait until you hear about making calls and sending messages via smart devices only!
WebRTC and Real-Time Communication: Web Real-Time Communication or WebRTC will continue to be supported by FreeSWITCH providing users with means of communication through browsers in real-time. This creates new kinds of opportunities to interact in online collaboration and communication.
VoIP is the future and FreeSWITCH is the future of the VoIP. That is why FreeSWITCH’s simple, modular and open to usage platform is going to occupy the central position in the future evolution of voice communication.
